Member Not Receiving Email Workout Summary

If one or a few members are not receiving workout emails, either the internet connection or the e-mail address could be the issue.

To check connectivity, try these steps:

1. Ensure the Session has been started and heart rate monitors are appearing on the screen.
2. Ensure you are connected to the performanceiq network.
3. Reboot the Netgear router.
4. If you can connect to the performanceiq network but cannot access any websites, your internet connection may be down. Check your internet connectivity through your studio's WiFi network.
5. If your internet connection is down, contact your internet service provider to repair.
6. Check Windows Firewall and ensure it is disabled.

To make sure the e-mail address is not the problem, try these steps:

1. Check the member's profile for any typos in the e-mail address field. If the e-mail is incorrect, notify PULSE support of the incorrect and corrected e-mail addresses.
2. Some e-mail providers, such as Hotmail and MSN, mark the workout summary e-mails as spam and do not deliver them. Have the member follow these steps:
1. Check spam, junk or (with some e-mail providers) promotions folders for the summary e-mail.
2. Add [e-mail] to their safe senders or contacts list.
3. Search [e-mail] in their e-mail folders.

Note: if you change a member's e-mail address in the system, please e-mail PULSE support or submit a support ticket with the old and new e-mail addresses to ensure the member portal information gets updated.