Workout Summary Incomplete / Member Stays In Gray Zone

Member's workout summary is incomplete, or member stays in grey zone during the workout

If a member receives an incomplete workout summary, or their zone totals don't seem correct, there is an issue with connectivity between the pod and the network.

1. Check antenna connectivity and reconnect antennas if necessary.
2. Reboot the Netgear router.
3. Check the strap placement.
1. Strap should be secure across the sternum, just below the pectorals.
2. If the strap is moving around during the workout, it may not transmit properly and needs to be tightened.
3. Try wetting the rubber pads on the strap and ensure they are securely connected to the skin.
4. If necessary, move the strap around to the side or back of the member's torso.
4. Check Windows Firewall and ensure it is disabled.