Reconnect an Antenna / Receiver

Reconnect an Antenna

1. Check the Admin Panel in the PULSE system to see if any antennas are missing.
2. If no antennas are connected, check connection to performanceiq network.
1. If disconnected from performanceiq, reconnect to the network.
3. If antenna lights are on, and the green light is not flashing twice per second:
1. Press the black button on the antenna and hold it for 3 seconds to reset.
2. Press the black button again for 3 seconds to attempt to pair.
   
3. The lights will flash for a few seconds, and the green light should blink twice per second if connected.
4. If no antenna lights are on:
1. Unplug the charging cable from the wall adapter and plug the antenna into one of the laptop's USB ports.
2. If the lights do not come on, swap the cable out to see if a different cable will power the antenna.
3. If the lights turn on but the antenna does not pair, follow the steps above for an antenna with lights.
5. Unplug the USB cable from the wall adapter and plug it into one of the laptop's available USB ports.
1. If no lights appear on the antenna, exchange the cable with the other antenna's cable to ensure the cable is not bad.
2. If the antenna still does not power on and pair, submit a support ticket by following the link below.